Oct 27
Comcast tech support, it was determined my 5-year old cable modem was
the culprit. In episode 2 this morning, after seeing that the
Cupertino branch of the Comcast customer service office was closed, I
acquired a new leased modem from their Sunnyvale branch. And now episode 3 of the continuing saga. With spanking new modem
connected I called Comcast cares so much tech support again. After
fifteen minutes fiddling with the wires and the tech support guy
running all his diagnostics, the new analysis is that I have a problem
with the cable signal. Which means they have to send a technician out
here. Why wasn't that solution posed on the initial phone call last
night? My guess is that Comcast likes to exhaust every possible user
error before *finally* surrendering a technician to come out here.
You'd think with the amount of moolah they've been getting from me
pretty consistently for the past 5+ years, they could do that on the
first go, instead I get to drive all over the South Bay on my dime.
The tech support guy was understanding, caring (?), of this and added
a $15 credit to my account. Well, now being a full time worker, the next time I'm available to see
the Comcast technician at my apartment is Saturday. Let's see how bad
the Internet withdraw gets after 5 days.
Dead Modem Episode 3, or How I Learned to Stop Caring and Love The Net
To recount, episode 1 yesterday, the Internet was down. After callingComcast tech support, it was determined my 5-year old cable modem was
the culprit. In episode 2 this morning, after seeing that the
Cupertino branch of the Comcast customer service office was closed, I
acquired a new leased modem from their Sunnyvale branch. And now episode 3 of the continuing saga. With spanking new modem
connected I called Comcast cares so much tech support again. After
fifteen minutes fiddling with the wires and the tech support guy
running all his diagnostics, the new analysis is that I have a problem
with the cable signal. Which means they have to send a technician out
here. Why wasn't that solution posed on the initial phone call last
night? My guess is that Comcast likes to exhaust every possible user
error before *finally* surrendering a technician to come out here.
You'd think with the amount of moolah they've been getting from me
pretty consistently for the past 5+ years, they could do that on the
first go, instead I get to drive all over the South Bay on my dime.
The tech support guy was understanding, caring (?), of this and added
a $15 credit to my account. Well, now being a full time worker, the next time I'm available to see
the Comcast technician at my apartment is Saturday. Let's see how bad
the Internet withdraw gets after 5 days.
